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UCHA RETURN POLICY

Ucha Team is committed to making sure customers are satisfied with our products and happy with their purchases. If products are not what you expected, you are free to return it within 30 days of your purchase date, NO QUESTIONS ASKED.

 

HOW TO MAKE A RETURN

While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:

1.Email uchafit@gmail.com to get in touch with us

2.Repackage your return - please noted that shipping fee is not included, we will give you fully refund after we receive the package

Ship the package back to the Ucha Returns Department To:

Ucha Company
Dahlmannstr. 22
D-10629 Berlin
Germany

 

CHARGES AND CREDITS

Shipping charges - Customers are responsible for shipping costs back to uchafit.com. If you received free shipping on your order, we will give you a 100% refund minus a $3 shipping charge. 

Receiving your refund - Uchafit.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.

 

DAMAGED OR INCORRECT ORDERS

If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.

Email us uchafit@gmail.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim.

 

 

 

 

 

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